Privacy Policy

We respect your concerns about privacy and how your personal information is used and shared. The protection of your privacy and personal information is important to us at Glide-X. This privacy policy explains our policies and practices regarding customer information, including why we collect information, how we use and safeguard it, and how you can contact us to access your customer information or if you have any questions or concerns about our privacy practices. 

Please take the time to read this privacy policy so that you understand our policies and practices. We are committed to policies and practices to protect your personal information and use it responsibly for appropriate purposes when you visit the Glide-X website or communicate with us both on the website and offline. By providing information to us or by using our products or services, you agree to our Privacy Policy. If you do not agree with our Privacy Policy, please do not provide us with personal information.  

Data Privacy Contact

  • info.glidex@gmail.com

TYPES OF DATA COLLECTED

Data you provide to Glide-X

Personal Data is defined as any information that can be used to identify an individual either on its own or when combined with other available data.

Unless specified otherwise, personal data requested by the Glide-X website is required for the website to provide its services.

The categories of personal data you may provide include:

  • first and last name
  • company name
  • mailing address
  • telephone number
  • email address
  • vehicle information including license plate number, car make and model, and vehicle identification (VIN) number
  • IP address (we may also derive your approximate location from your IP address)
  • credit card and payment information
  • username and password to register with us and access password-protected areas of our website
  • demographic information and any other information provided by you that does not reveal your specific identity, and
  • any other identifier that permits Glide-X to contact you

Glide-X does not generally seek to collect special categories (sensitive) of personal data through our website. Special categories of personal data for purposes of this Privacy Notice are information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life, sexual orientation, and genetic or biometric information. We ask that you not send us, and you do not disclose to us, any special categories of personal data. If we require any such information, Glide-X will, at the time of collection, ask for your explicit consent to the proposed use of that information, as required by applicable law.

Data Glide-X Collects from You

Glide-X collects information that you provide directly to us or through our website, for example, when you sign up to receive updates, special promotions or newsletters from us, register an account on the Glide-X website, visit our installers, request dealership location information, schedule installation, service or repair appointments, attend one of our events, contact our customer service team, place an order over the phone, or make a purchase.

Glide-X also automatically collects, stores, and uses information about your visits to our website and about your computer, tablet, mobile or other devices through which you access the website. This includes:

  • Information is collected automatically using common tracking technologies including traffic data, location, logs, referring/exit pages, date and time of your visits to the Glide-X website, error information, clickstream data, other communication data, and the resources that you access and use on the website;
  • Information about your web browser type, operating system, and IP address; and
  • Real-time information about the location of your device. Please note you may block the collection and use of information about your device location by changing the device’s privacy settings. However, if you block the use of location information, this may cause some parts of the website to be inaccessible or not function properly.

This type of information automatically collected allows Glide-X to improve our services and enhance the functionality of the website.

The technologies we use for automatic data collection may include:

  • Cookies. A cookie is a small file placed on the hard drive of your computer. For more information, please review Glide-X Cookie Policy.
  • Web Beacons. Certain pages on the Glide-X website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Glide-X, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Data Collected from Third Parties

Glide-X collects most of the data directly from you. However, we also collect the following information about you through third parties:

  • Third-Party Cookies: Some content or applications, including advertisements, on Glide-X website, are supported by third parties, including advertisers, ad networks and servers, content providers, application providers, and social media sites. Under Glide-X Cookie Policy, these third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you access the website. The information they collect may be associated with your data or they may collect information, including personal data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising and other targeted content. Glide-X does not control these third-party tracking technologies or how they may be used. If you have any questions about advertisements or other targeted content, you should contact the responsible provider directly.
  • Google Analytics: Glide-X uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our website. Google Analytics uses cookies to help Glide-X website to analyze how users use the site.

WHEN Glide-X Collects Your Data

Glide-X collects your data as follows:

  • when you voluntarily provide it to us on the website or offline
  • when you sign up to receive emails, alerts, or other communications
  • when you communicate with us either on the website or offline, and
  • from third-party sources

DATA RETENTION

Glide-X retains your data no longer than is reasonably necessary for the purposes for which it was collected and processed and following Glide-X data retention policy, except as required by applicable law or to comply with our legal obligations, resolve disputes, and enforce our agreements.

PROTECTING PERSONAL DATA

Following the GDPR and applicable data protection laws, Glide-X has implemented appropriate physical, electronic, and administrative safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, destruction, or modification. These measures are regularly reviewed, evaluated, and updated to proactively identify new or emerging security threats. Where data processing is carried out on Glide-X behalf by a third party, Glide-X takes steps to ensure that appropriate security measures are in place to prevent unauthorized disclosure of personal information.

LEGAL BASIS FOR PROCESSING YOUR DATA

Glide-X may process your data if one of the following applies:

  • You have given your consent for one or more specific purposes.
  • Processing your data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
  • Processing your data is necessary for compliance with a legal obligation to which the Glide-X is subject.
  • Processing of personal data is related to a task that is carried out in the public interest or the exercise of official authority vested in Glide-X.
  • Processing your data is necessary for purposes of legitimate interests pursued by Glide-X.

If you have any questions about the legal basis for processing your data, please contact Glide-X using the contact information in the Contact Details section above. We will gladly clarify the specific legal basis that applies to the processing of your data.

HOW WE USE YOUR DATA

Glide-X uses your data for various purposes including:

  • Providing website functionality and fulfilling your requests. More specifically Glide-X uses your data to:
    • provide a tailored website experience including allowing you to access your registered account and providing account-related customer service
    • respond to your questions, suggestions, compliments, and/or complaints submitted through Glide-X online contact forms or otherwise
    • respond to requests for dealer information and to schedule installation, service, or repair appointments
    • fulfill requests submitted through Glide-X online portals
    • complete transactions, verify your information and provide transaction-related customer service
    • provide you with administrative information including updated terms, conditions, and policies

These data processing activities are necessary to manage Glide-X contractual relationship with you and/or to comply with a legal obligation.

  • Providing you with our newsletter and/or other marketing materials. More specifically, Glide-X uses your data to send you marketing-related emails, with information about Glide-X services, new products, and other news about the company.

These data processing activities are performed based on a legitimate interest and, where applicable, with your consent.

  • Preparing reports and providing personalized services. More specifically, Glide-X uses your data to:
    • analyze or predict user preferences to prepare aggregated trend reports on how Glide-X digital content is used to improve our services and enhance the functionality of the website
    • understand your interests and preferences, so that Glide-X can personalize our interactions with you and provide you with information and/or offers tailored to your interests
    • understand your preferences so that we can deliver content via the website relevant and interesting to you

These data processing activities are performed based on legitimate interests and, where applicable, with your consent.

  • Allowing participation in sweepstakes, contests, or other promotions. More specifically, Glide-X uses your data to offer you the opportunity to participate in sweepstakes, contests, or other promotions. Some of these promotions have additional rules containing information about how we will use and disclose your data. Please read those additional rules before choosing to participate.

These data processing activities are necessary to manage Glide-X contractual relationship with you.

  • Accomplishing Glide-X business purposes. More specifically, Glide-X uses your data for:
    • data analysis, for example, to improve the efficiency of our website
    • audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements
    • fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft
    • developing new products and services
    • enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures
    • identifying usage trends, for example, understanding which parts of our website are of most interest to users
    • effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
    • operating and expanding our business activities, for example, understanding which parts of our products and services are of most interest to our users so we can focus our energies on meeting our users’ interests.

These data processing activities are necessary to manage Glide-X contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.

  • Aggregating and/or anonymizing data. More specifically, Glide-X may use aggregated and/or anonymized personal data for its business purposes. In such circumstances, all personal identifiers will be removed from the data before its use or disclosure.

Glide-X will only use your personal information for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose, or as otherwise required by law. If we need to use your data for an unrelated purpose, where we are legally permitted, we will notify you promptly and explain the legal basis which allows us to do so.

WITH WHOM Glide-X SHARES YOUR DATA

Glide-X does not share, sell, or otherwise disclose your data with third parties except as provided in this Privacy Notice. Glide-X shares your data with the following third parties:

  • Affiliated or related entities
  • Service providers

An updated list of these third parties with whom your data is shared may be requested from Glide-X by using the contact information in the Contact Details section above.

YOUR DATA PROTECTION RIGHTS

Unless otherwise provided in applicable data protection laws, you have the following rights related to your data:

  • Right to withdraw consent at any time
  • Right to object
  • Right to access
  • Right to rectification
  • Right to restriction of processing
  • Right to be forgotten
  • Right to data portability

Please note that the above rights are not absolute, and Glide-X may be entitled to refuse or limit the requests, where exceptions under applicable law apply.

EXERCISING YOUR RIGHTS

You can exercise any of your rights as described in this Privacy Notice and under applicable data protection laws by contacting Glide-X as provided in the Contact Details section above.

Except as described in this Privacy Notice or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, Glide-X may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.

Where Glide-X has reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.

Changes to this Privacy Policy 

This Privacy Policy was last revised on (23 Aug 2024).

We may update this Privacy Policy from time to time. When changes are made, they are effective immediately upon publishing of the revised Privacy Policy posted on our website, unless otherwise noted. We may also communicate any changes made to this Policy by other means, such as through e-mail if we have your e-mail address.